Order details (e.g. names, card values, quantities, delivery address etc) can be amended prior to the order being processed by emailing [email protected] with the changes required and your order number. If you are requesting changes to the card recipients or values, you’ll need to include an updated Employee Spreadsheet reflecting these changes. Amendments may cause delay to your order.
Once an order is prepared (i.e. employee spreadsheet uploaded into the Mastercard issuer system), order details can be amended at a charge of €5 per card amended.
Once an order is processed (i.e. cards loaded ready for dispatch), order details can only be amended by cancelling the order and starting a new order, with all relevant order charges to be paid again, and with all leadtimes starting anew.