Before payment is made:
If you need to change your order details (e.g. names, card values, quantities, delivery address etc) prior Invoice payment,
1- You need to cancel the original order by completing this from Cancellation and Refund Form.
2- Upload a new amended order Here for Physical Cards or Here for Digital+ Cards.
Please be aware amendments may cause delays to your order.
After payment is made:
Once an order is processed (i.e. cards loaded ready for dispatch), order details can only be amended by cancelling the order and starting a new order, with all relevant order charges to be paid again, and with all leadtimes starting a new.
To Request a Cancellation and Refund: please complete the Cancellation and Refund Form here.
To place a new order: please complete the corresponded form:
Please note that cancelling an order after being paid and processed will incur the following fees:
- Refund to Client Wallet: €10 per card (must be paid in advance by credit card or bank transfer)
- Refund to Original Bank Account: €20 per card (must be paid in advance by credit card or bank transfer).