If your Digital+ card was sent to the wrong email address (or an invalid email address), the person in your company who ordered the digital cards can request for the email to be changed.
To do this they need to email their AllGo account manager or the AllGo client services team. We will then open ticket to get the email changed and will notify you once this is done so you can log into the Get My eCard app with your correct email address to see your card.
This process also applies if you no longer have access to the email address your card was originally issued to.
Please note: For security, ONLY the company purchaser can request a change of address for a Digital+ card and there is a charge to the company for this service – see Client Terms & Conditions.