A disputed transaction is one where a customer questions the validity of a transaction, such as –
- Fraudulent charges
- Unauthorised transaction on your AllGo Mastercard Gift Card
- Excessive charge
- Failure by the merchant to deliver the ordered product
- Defective goods/products
- Dissatisfaction with the product or service received
- Billing Error
There are two important steps that you should take-
Step 1: You should immediately suspend your card by calling the Lost & Stolen Helpline during business hours on +353 1 513 3656.
Step 2: You should then contact the merchant directly to report the transaction and request a refund. You should do this by email in order to have a record of your request. Normally, if the merchant is legitimate, they will investigate and process a refund within a week.
If the merchant does not respond, or does not offer a refund despite a valid claim within 7 days, then please contact AllGo Customer Service on [email protected] and we will help you open a Disputed Transaction Case with Mastercard. This process can around 60 days, so it is normally much faster to receive a refund from the merchant directly.