Normally, clients pay the exact amount on each order invoice into their Client Wallet to fund each order placed. If you have excess funds in your Client Wallet, it means that you have paid more into your Wallet in the past than has been used to process your orders.
You can use this balance against a new order by simply paying the difference between the Client Wallet balance and the new order invoice.
If you need to know the balance of your Client Wallet so you can work out how much of your new order invoice you need to pay, please contact us.
Please note: if paying less than the invoice amount, we recommend you err on the side of caution because even if your order is underfunded by one cent, the system won’t let us proceed with your order.