To active your AllGo Mastercard Gift Card, you first need to create a Cardholder Account on allgo.getmybalance.com (click here for step by step instructions).
If you experience difficulties when trying to create a new account on allgo.getmybalance.com, please follow the troubleshooting steps below that will resolve the most common issues-
1. Check the Security Code
Security Code: Enter the 6-Digit Security Code from the top of the back of your Physical Mastercard – NOT CVV!
2. Entering your Date of Birth
Birthdate: Use the pop-up calendar – you can click on the black bar at the top to go to Months, and click again to get to the Years. Then use the « » arrows to go forward or back. Watch this video How to Enter your Date of Birth
3. Check the Password
Password: Your password must be at least 14 characters long (numbers, letters or symbols) , contain at least one number and one alpha character (capital letter).
4. Ticking the Terms & Conditions
Terms & Conditions: You’ll have to click on the blue text ‘Terms & Conditions’ to open the document. When you return to the create account page, you can tick the box. Watch this video How to Tick the Terms & Conditions checkbox
Please note: If you already have an account, when you attempt to create an new account again you’ll see an error message ‘Account already exists’. Please go to login to access your account.
If you are still having difficulty, please contact our Customer Service team for assistance.