If an employee has left, or you wish to return a card no longer needed, you can request a a Cancellation and Refund by completing the Cancellations & Refunds form here. You can choose between two options for returned cards-
- Option A: Cancel Card and Refund My Client Wallet
AllGo can return the funds to your Client Wallet to use as credit against future orders. This incurs a fee of €10 + VAT per card refunded .
- Option B: Cancel Card and Refund My Bank Account
AllGo can arrange for a refund to the same bank account you used for order payment. This incurs a fee of €20 + VAT per card.
Leadtimes for Cancellations & Refunds are 20 working days in Standard Operating times and 30 working days during Red Zone (Dec 10th – 24th). Cancellations & Refunds can only be requested up to 6 months from order date.
For details on how to cancel an entire order, please see here