When you first create an account in the Get My eCard App, you will receive an OTP (One Time Password) Verification Code you will receive by email from EML Rewards (customer.service@emlpayments.com).
If you do not receive the OTP, then-
- Make sure to use the same email address to which you received your card for account creation.
- Check your spam/junk folder.
- Wait 15 minutes (emails can be delayed).
- Email will come from: customer.service@emlpayments.com / Subject line: EML OTP
- Check if your company firewall is blocking emails.
- If you still don’t receive the OTP, please contact our Customer Service Team.
Please note: if after following the above troubleshooting steps the issue persists, please contact our Customer Service Team.