If our call volumes are particularly high, you may find it difficult to get through to us on the phone. This normally only happens in December, especially in the Red Zone, though occasionally we can be short-staffed for a small period of time.
If you experience difficulties getting through to us on the phone, we suggest-
- Asking a detailed question in the AI Chatbot on our website (see below), or formulating your question slightly differently in the chatbot if you don’t get a full response the first time;
- Checking our service updates in case there is any known service issue that might be affecting you;
- Search our extensive FAQs page here
- Calling back at a quieter time of the day (normally before 10:30am or after 15:00);
- Sending us a message through this AI Chatbot;
- Sending us an email from our Contact page.
