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Why was I asked for a PIN when spending my card?

Physical Cards

You never need a PIN to spend your physical AllGo Mastercard Gift Card instore.

The AllGo Mastercard is not a Chip & PIN card, therefore no PIN number should ever be needed. The card has a magstripe at the back and this is used to “swipe” the card at the retailer checkout to pay for purchases.

If the card machine does request a PIN, you should try to enter 0000 or the last four digits of the card – this will work in about 98% of these cases. If this doesn’t work, you can ask the shop assistant to bypass the PIN request, but this may not be possible to do – so you may need to pay by an alternative means.

Click here for more information on using your AllGo Mastercard instore.

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