Frequently Asked Questions

All the most common questions about AllGo Mastercard answered in one place.

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How do I activate my AllGo Digital+ Card?

To activate your Digital+ Gift Card so you can start spending it, follow these 3 steps- For full details, please visit Digital+ Card Activation Instructions or watch the Digital+ Card Activation Video

Small Benefit

Can contractors avail of the Small Benefit Scheme?

Yes they can. How they avail of the Scheme just depends on how they get paid. If an external contractor is paid through your company’s payroll, then they can avail

Ordering

Can I order Digital and Physical cards together?

Yes, but you will need to split your order and complete separate order forms for Physical and Digital+ cards. See links below for the order forms and remember to download

Ordering

Can you customise the cards?

No, the cards themselves cannot be customised. However, there are branding and messaging options for the packaging and/or emails for both AllGo Physical and Digital Mastercard gift cards. For full

Small Benefit

Can the Small Benefit Scheme be used for employees in Northern Ireland?

No, not unless they are being paid through the ROI payroll, and are paying income tax to Irish Revenue. For more details, and to download a comprehensive pdf guide, please

Activating your Card, Ordering

Can the Physical Cards I order be activated in bulk?

No! For security and anti-money laundering reasons, card recipients must activate their own cards. Bulk Activation is no longer possible. For step-by-step instructions on how to activate Physical cards, please

Ordering

If I order Digital+ Cards, can they be emailed to the Employer so we can issue them ourselves?

No. Digital+ Cards are assigned to the email addresses provided in the Employee Spreadsheet when placing the order. Each Digital+ Card can only be accessed and used by the recipient

Small Benefit

Do part-time employees qualify for the full Small Benefit Scheme?

Yes, they do. No distinction is made by Revenue between full and part-time employees. As long as the person is an employee of the company or business, they can avail

Activating your Card, Replacement Cards

How do I activate my replacement card?

Your Physical AllGo Replacement Mastercard needs to be activated in your Cardholder account (allgo.getmybalance.com). Click here for full Physical Card Activation Guide.

Digital+ Cards, Spending

Where can I find my Digital card’s details?

After you have redeemed your Digital+ Mastercard, you can open the Get My eCard app and simply tap the card preview image to reveal the full card details at any

Digital+ Cards, Spending

How can I enable 3D Secure on my Digital+ card to spend it online?

To enable your AllGo Digital+ Gift Card for 3D Secure to securely spend online, follow these steps- 3D Secure is now set-up for your Digital+ Card. When you use your

Ordering

Can I pay for my order with a company credit or debit card?

No, since Oct 2024 all orders must be paid for by bank transfer to your individual IBAN. This is for speed of processing and security of funds. Click here to

Ordering

Can I buy AllGo Mastercard Gift Cards from my bank?

No. You are only able to buy AllGo Mastercards by completing the order form on allgogiftcard.com. We offer both Physical and Digital card formats. Physical Card Order FormDigital Card Order

Replacement Cards

If I get a new phone, will I need a new Digital+ card?

No! Once redeemed, your AllGo Digital+ Mastercard can be access via the Get My eCard app by logging into your account from any device using the same email address you

Digital+ Cards, Physical Cards

Can I transfer or gift my AllGo Mastercard to someone else?

For Anti-Money Laundering purposes, the purchaser of your AllGo Mastercard had to specify the exact recipient who would be using the card. AllGo Mastercards must not be given to, or

Ordering

Can I make a lump sum payment to AllGo for future orders?

Usually, payment is made against individual invoices for single orders to be immediately processed. However, for companies with large ongoing requirements, this can be done. To discuss this pre-pay arrangement,

Ordering

Why does my invoice have a German/Danish IBAN?

Our Mastercard system creates a unique ‘routing IBAN’ for every client. These routing IBANs enable your invoice payments to get securely transferred by- Your funds are routed through your unique

Ordering

What is the process to order Digital+ AllGo Mastercards?

The process for ordering Digital+ Cards is as follows- Click here for full instructions on ordering Digital+ Cards. Click here for full instructions on activating Digital+ Cards. Watch Video:

Ordering

Can I order an unnamed or blank AllGo Mastercard?

No. For Anti Money Laundering (AML) reasons, regulations no longer permit Mastercard gift cards to be issued anonymously. When you place an order for AllGo Mastercard Gift Cards, you need

Ordering

Do I need an account to order AllGo Mastercard Gift Cards?

No. You don’t need a corporate account or login to place an order for AllGo Mastercard. All orders must be placed through our online order form. If you have placed

Ordering

Can you process my Mastercard order before payment?

No. We require full payment before we can process your order, as we need to load the funds you give us onto your cards before they are dispatched. Note: Card

Ordering

Why do I need to upload a spreadsheet when ordering?

For Anti Money Laundering (AML) reasons, all Mastercard Gift Cards must be assigned to a specified recipient on ordering. Anonymous Mastercard gift cards are no longer permitted. It’s also a

Ordering

What is the process to order Physical cards?

Place your Physical Mastercard Order Online here

Replacement Cards

Can I swap my Digital+ card for a Physical card?

Unfortunately Digital+ cards cannot be changed for Physical cards, and vice versa, unless our IT team identify a technical issue with your Digital+ card and the exchange is validated by