Frequently Asked Questions

All the most common questions about AllGo Mastercard answered in one place.

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Ordering

What is the process to order Physical cards?

Place your Physical Mastercard Order Online here

Ordering

Why do I need to upload a spreadsheet when ordering?

For Anti Money Laundering (AML) reasons, all Mastercard Gift Cards must be assigned to a specified recipient on ordering. Anonymous Mastercard gift cards are no longer permitted. It’s also a

Ordering

Can you process my Mastercard order before payment?

No. We require full payment before we can process your order, as we need to load the funds you give us onto your cards before they are dispatched. Note: Card

Ordering

Do I need an account to order AllGo Mastercard Gift Cards?

No. You don’t need a corporate account or login to place an order for AllGo Mastercard. All orders must be placed through our online order form. If you have placed

Digital+ Cards

Is there an Expiry Date on my Digital+ Card?

Yes, AllGo Mastercard Gift Cards are valid for 5 years. You can check your expiry date by opening the Get My eCard app on your mobile, and clicking on the

Ordering

Can I order an unnamed or blank AllGo Mastercard?

No. For Anti Money Laundering (AML) reasons, regulations no longer permit Mastercard gift cards to be issued anonymously. When you place an order for AllGo Mastercard Gift Cards, you need

Ordering

What is the process to order Digital+ AllGo Mastercards?

The process for ordering Digital+ Cards is as follows- Click here for full instructions on ordering Digital+ Cards. Click here for full instructions on activating Digital+ Cards. Watch Video:

Ordering

If I order Digital+ Cards, can they be emailed to the Employer so we can issue them ourselves?

No. Digital+ Cards are assigned to the email addresses provided in the Employee Spreadsheet when placing the order. Each Digital+ Card can only be accessed and used by the recipient

Ordering

Can I make a lump sum payment to AllGo for future orders?

Usually, payment is made against individual invoices for single orders to be immediately processed. However, for companies with large ongoing requirements, this can be done. To discuss this pre-pay arrangement,

Ordering

Can Card Orders be Scheduled for sending at a Future Date?

Orders cannot currently be scheduled for sending on an exact date. However, it is possible for clients to roughly control when their order will be dispatched by varying the date

Ordering

What is the process for ordering Branded Card Carriers or Greeting Cards?

For Physical Mastercard orders, we can fully brand the outside of the Card Carrier with your company logo and colours, and/or print branded Greeting Card to accompany the physical gift

Activating your Card, Ordering

Can the Physical Cards I order be activated in bulk?

No! For security and anti-money laundering reasons, card recipients must activate their own cards. Bulk Activation is no longer possible. For step-by-step instructions on how to activate Physical cards, please

Ordering

Can I order Digital and Physical cards together?

Yes, but you will need to split your order and complete separate order forms for Physical and Digital+ cards. See links below for the order forms and remember to download

Physical Cards, Digital+ Cards

Can I Transfer or Gift my AllGo Mastercard to Someone Else?

No, AllGo Mastercard Gift Card can not be transferred or gifted to another person. For Security and Anti-Money Laundering reasons, the business purchaser of AllGo Mastercards is required to specify

Ordering

Can I order the AllGo Mastercard for Overseas Employees?

Yes! The AllGo Mastercard is a universal prepaid gift card that can be used worldwide*. However, for regulatory and security reasons, only cardholders located in specific countries can activate AllGo

Ordering

If an employee leaves after we ordered a card for them, what can we do?

If an employee has left, or you wish to return a card no longer needed, you can request a a Cancellation and Refund by completing the Cancellations & Refunds form

Ordering

How much can I load onto the AllGo Mastercard? Does it have to be a round number?

You can load an AllGo Mastercard with up to €2,500. However, if you are looking to avail of the Small Benefit Scheme, the maximum card value is restricted to €1,500.

Ordering

Can you customise the cards?

No, the cards themselves cannot be customised. However, there are branding and messaging options for the packaging and/or emails for both AllGo Physical and Digital Mastercard gift cards. For full

Ordering

Who can buy an AllGo Mastercard?

The AllGo Mastercard is a business-only gift card and can be bought by any non-personal legal entity in the EU or UK, subject to passing our regulatory background checks. It

Digital+ Cards

How Can I Hide Cards in the Get My eCard app?

You can manage which cards are visible on your Get My eCard home screen by following the steps below. Step 1 Step 2 Step 3 To Unhide a card: Repeat

Digital+ Cards, Spending

Where can I find my Digital card’s details?

After you have redeemed your Digital+ Mastercard, you can open the Get My eCard app and simply tap the card preview image to reveal the full card details at any

Replacement Cards

What if I can’t remember the card number I need replaced?

In order to have ever used your Physical AllGo Mastercard, you would have registered it on allgo.getmybalance.com. The card number can be found under ‘My Cards’ > ‘View’ after logging

Activating your Card, Replacement Cards

How do I activate my replacement card?

Your Physical AllGo Replacement Mastercard needs to be activated in your Cardholder account (allgo.getmybalance.com). Click here for full Physical Card Activation Guide.

Replacement Cards

If I get a new phone, will I need a new Digital+ card?

No! Once redeemed, your AllGo Digital+ Mastercard can be access via the Get My eCard app by logging into your account from any device using the same email address you