You MUST register and activate your AllGo Mastercard Gift Card before you can use it.
How To Activate your AllGo Physical Gift Card
Click on the Cardholder Login button above to go to allgo.getmybalance.com. Click ‘Create Account‘ (or login if you already have an account and skip to Step 4 below).
If you are creating an allgo.getmybalance account for the first time:
Video Help: Setting Up your Cardholder Account
How to Enter your Date of Birth | How to Tick the Terms & Conditions checkbox
MFA secures your account by adding both a Mobile Number and Email Verification to the login process.
Note: to update your Mobile Number for MFA, click on My Profile on the top menu of your Cardholder Account
When you log in from a new device, you can choose to receive an OTC by email or SMS.
Video Help: MFA for your AllGo Cardholder Account
Log into your allgo.getmybalance account, navigate to My Cards, and click Activate Card. Enter the activation info –
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3D Secure enables you to spend your card securely online by sending an SMS to your phone to verify your online transaction.
When you activate your physical card on allgo.getmybalance.com, your card is automatically enrolled in 3D Secure using your mobile number from your account set-up.
To Update your Mobile Number for 3D Secure-
Video Help: How to Update your 3D Secure Mobile Number
In your allgo.getmybalance.com account, navigate to My Cards. Beside your card, click ‘Action’ and then ‘View’.
Click 3DS Enrollment on the left hand side menu.
Enter in your mobile number in the format 0861234567 with the correct country code flag (default is Ireland) and your surname.
3D Secure is now enabled on your card. When you make a purchase online, you may be sent an SMS Code to your mobile to verify your purchase.
Multiple Cards: If you have multiple cards registered in your account, you need to enable 3D secure for each card individually.
Updating your mobile number: Repeat the process above!
Once you have activated your card in your allgo.getmybalance.com account, you can use it in any of the 50 million retail outlets worldwide that accept Mastercard*.
To spend, make sure you have sufficient funds to cover your entire purchase, swipe your card along the payment terminal card reader and sign for your purchase. No PIN required.
*There a few spending exceptions and restriction – please see the FAQ section for full details of spending restrictions.
To use your card securely online, it needs to be enrolled for 3D Secure. This happens automatically when you register and active your new card in your Cardholder Account.
Then, you can use the details printed on your card as a Debit/Credit Card payment method at an online checkout.
Once you have activated your card in your allgo.getmybalance.com account, you can log in to see your balance and full card transaction history.
If your AllGo Mastercard Gift Card is lost or stolen, you may lose the funds on your card. You should immediately suspend your card in your Cardholder Account or by calling the Lost & Stolen Helpline during business hours on +353 1 513 3656.
To order a Replacement Card, please click below
Yes, ALL Physical Mastercard Gift Cards must be activated and registered online by the card recipient.
Please note, for regulatory and security reasons, AllGo Mastercards can only be activated within the European Union (EU) or the United Kingdom (UK) by cardholders over 18 years of age.
For step-by-step instructions on how to activate your card, please see the detailed guide here.
Don’t forget to register your card for 3D Secure if you want to spend it online.
For security purposes, the purchaser of your card has been sent an Activation Code which is requested in the ‘code’ field for your AllGo Mastercard, for them to pass on to all recipients. Please contact the purchaser of your card to confirm the activation code.
(Please note, if you used an order portal to order your card, your Activation Code will be your 5-digit order portal pin)
Please see Step 3 of our Activation Guide here for further information.
Yes, when you register & activate your physical AllGo Mastercard in your allgo.getmybalance.com, your card will be automatically enrolled for 3D Secure using the mobile number you entered when opening the account.
Once 3D Secure is set up, you can use your card details to shop online. For instructions on how to update your 3D Secure mobile number, please see the 3D Secure section here.
In most cases, payments are declined because your card has not been activated, or does not have sufficient remaining balance. You can check the status of both by logging into your allgo.getmybalance.com account.
Also, make sure you’re using your card the right way instore – Physical Cards must be swiped on the card machine, only Digital Cards can be tapped.
For online payments, please ensure that your 3D Secure details are correct and that the Cardholder name is your own name.
Some usage restrictions that apply to your AllGo Mastercard – please click here for more information.
If your physical AllGo Mastercard Gift Card is lost or stolen, you may lose the funds on your card. You should immediately suspend your card by clicking on the Lock Card icon in My Card in your Get My Balance Cardholder Account or by calling the Lost & Stolen Helpline during business hours on +353 1 513 3656. Click here for full details on locking your card.
If you subsequently find your card, you can unsuspend it by emailing us on [email protected].
If you are sure you won’t find your card, you can order a Replacement Card here. Please note, there is a €20 Replacement Card Fee which is deducted from your card’s balance.
